FAQ

You can call customer support at (423) 875-2525 during regular business hours, or you can email us at info@ribbonandbowsohmy.com for questions or concerns any time.

Monday through Friday 9AM - 3:00PM EST. Should you have questions or concerns regarding your order, or any product related issues, please contact us during these business hours. All other inquiries or emails received after 4PM EST on Friday will be responded to the following business day.

We are located at 7552 BONNYSHIRE DR, STE. 120 Chattanooga, TN 37416. We are not open to the public, but we do welcome in store pick-up during our regular business hours Monday-Friday 9AM - 3PM EST. All orders (pick-up included) must be placed online!

We do! Our storefront is set up as a wholesale supplier already! Though, at the moment, we do not offer separate wholesale pricing. Please be sure to contact us with any questions regarding wholesale pricing and ordering at info@ribbonandbowsohmy.com

Approximately 95% of our products are made right here in the US of A - including 100% of our grosgrain and satin ribbon! In fact, we design and print every single yard of our printed grosgrain right here at our facility in Chattanooga, TN. So we are USDR+ (US Designed Ribbon) since we not only design the ribbon but print it here too!

Our 20-yard, 50-yard, and 100-yard spools are not guaranteed to be one continuous roll. They may have cuts/splices throughout the ribbon.

Shipping

We ship to all 50 states inside the US and most international countries! All international orders can be placed online.

To ship internationally you will simply place your order online and select the correct shipping option for you. For any questions in regards to international shipping please email us at info@ribbonandbowsohmy.com

Most orders are shipped within 3 - 5 business days after the order is placed; with the exception of orders placed after 2PM on Friday through Sunday; during busier times of the year, this turnaround time may be longer and this will be communicated via Facebook and our newsletter. A confirmation email is sent once your order has been processed and shipped.

Yes! Place the order and then email us at info@ribbonandbowsohmy.com your request. If we are able, we will inform you of any additional shipping costs and invoice you separately via PayPal. If you need an order rushed, please note that there may be an additional 20% fee to expedite. We will make our best effort to get out all express shipments but cannot guarantee shipment.

Payments

We accept Visa, Mastercard, Discover and American Express securely.

PayPal including Credit cards through PayPal, eCheck payments and direct pay.

We will also accept personal check and money orders. If paying by personal check, your items will be shipped once the funds have cleared our bank. This usually takes up to a week. Please make checks payable to Ribbon and Bows Oh My!

Returns and exchanges

All sales are final. No returns will be accepted unless there is an error in shipment. Color cards and samples of each color are available for purchase online. Exchanges will be made in certain circumstances - this should be discussed with our customer service department prior to sending back materials.

Ordering

Ordering is easy and secure through our online shopping cart. You may order online 24 hours a day, 7 days a week. Simply click the checkout button to place your order.

We cannot accept orders via phone or email.